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Common problem
1.What are the technological advantages of Dalian Titanium Heavy Industry?
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A： Dalian Taiding Heavy Industry has strong technical R&D and manufacturing capabilities. With the internationally accepted CAD and MSC NASTRAN software, it can realize product modeling design, interference inspection and simulation analysis to ensure product quality and innovation.
2.What are the core products of Dalian Taiding Heavy Industry Co., Ltd.?
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A： The core products of Dalian Taiding Heavy Industry Co., Ltd. are material handling equipment, which are widely used in basic industries such as metallurgy, mining, energy, ports, chemicals, building materials, warehousing and urban construction. It is committed to providing efficient solutions to support the development of the national economy.
3.What are the main advantages of powered slab clamps?
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A： The main advantages of the powered slab clamps are their automated operation and high efficiency. The hydraulic drive system makes the equipment easy to open and close, reducing operator fatigue and improving safety. It has a wide range of adaptability, capable of handling 8 to 550 tons of steel plates, and is made of high-strength alloy steel to ensure wear resistance and long life, reducing maintenance costs.
4.Can we customize the high-strength steel billet gripper according to our needs?
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A： Yes, our high strength billet grippers support customized services. Customers can customize the color according to brand requirements. We also provide multiple size options to suit different specific application scenarios.
5.What are the advantages of the automatic opening and closing mechanism of the high-strength steel billet gripper?
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A： The automatic opening and closing mechanism simplifies the operation process, reduces the burden of manual operation and improves work efficiency. This design is particularly important in the steel industry, ensuring smooth and safe work.
Terms and Conditions
1. Product Quality Assurance: We are dedicated to delivering lifting equipment that complies with both national and international standards. Every product undergoes rigorous testing to guarantee performance and safety.
2. User Privacy Protection: We prioritize user privacy and strictly adhere to applicable laws and regulations to safeguard customer information from unauthorized access or disclosure.
3. Returns and Exchanges: Customers may request returns or exchanges within the designated timeframe upon discovering any product quality issues.
4. After-Sales Service Commitment: We offer comprehensive after-sales support to ensure customers receive continuous assistance throughout the product’s lifecycle.
5. Legal Compliance Statement: Our company’s operations consistently comply with relevant laws and regulations, ensuring business integrity and the protection of customer rights and interests.
Dalian Taiding Heavy Industry Co.,Ltd
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Technical Support
1. Provide comprehensive product development services to ensure that the design solution meets customer needs.
2. Provide professional technical consultation and solution optimization in the pre-sales stage to help customers choose suitable equipment.
3. Complete equipment installation and commissioning to ensure that the product can be put into use quickly.
4. Provide user training to ensure that customers are familiar with the equipment operation and maintenance procedures.
5. Provide regular maintenance and fault repair services to effectively extend the service life of equipment.
6. Support product upgrades to ensure continuous improvement of equipment performance to meet market changes.
7. Provide technical consulting services and promptly answer questions that customers encounter during use.
After-sales service
1. Dalian Taiding Heavy Industry Co., Ltd. provides one year of free warranty service for all products from the date of delivery to ensure the safety and performance of the products under normal use.
2. During the warranty period, if there are any product quality problems, customers can apply to the company for repair or replacement, and the response time is within 48 hours.
3. The after-sales service team will provide customers with professional technical support and solutions to ensure the normal operation and use effect of the product.
4. If customers need to extend the warranty period or purchase additional services, they can contact the company's sales department. The fees will be determined based on specific needs.
5. After-sales service does not include damage caused by improper operation by customers, natural disasters or other force majeure.
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Maintenance service
1. Provide expert maintenance and servicing of lifting equipment to assure consistent and stable operation.
2. Develop tailored maintenance plans based on customer requirements to maintain equipment efficiency and safety.
3. Employ a skilled technical team to deliver prompt and effective on-site maintenance services.
4. Utilize advanced diagnostic tools and technologies for swift detection and repair of equipment malfunctions.
5. Maintain detailed records and reports of all maintenance services to guarantee transparency and traceability.
6. Conduct regular equipment inspections and maintenance to prolong service life and minimize failure rates.
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